Terms & Conditions

  1. The Way Bill

    • The FLIGHTGO EXPRESS way bill is non-negotiable and the shipper acknowledges that it has been prepared by the shipper or by FLIGHTGO EXPRESS on behalf of the shipper.
    • The responsibility of FLIGHTGO EXPRESS for a shipment accepted under a waybill ceases when the consignee acknowledge the receipt of the shipment by affixing his signature on the return to original copy and/or the delivery sheet.
    • All shipment under the waybill are carried at Owner’s risk.
    • Shipper / Consignee authorize FLIGHTGO EXPRESS India to have the Customs clearance (Export as well as Import) done on their behalf and shall be providing all the relative paperwork required at the time of clearance of their parcel/ Parcels at any of port (Whether India or overseas).
    • The shipper warrants that he is the owner of the authorised agent or the owner of the goods transported hereunder and that the shipper here by accepts FLIGHTGO EXPRESS. Terms and conditions for itself and/or as an agent for and on behalf of any other person having any interest in the shipment.
    • The shipper warrants that each article in the shipment is properly described on this Waybill and it does not contravene the provision of the Indian Post Office Act Or any other law for the time being in force and has not been declared by FLIGHTGO EXPRESS to be unacceptable for transport as specified under section 12 below and that the shipment is properly marked and address and packed to ensure safe handling.
    • The shipper shall be solely liable for all cost and expenses (which shall without limitations include Octroi sale and local tax costs incurred either in returning the shipment to the shipper or warehousing the shipment pending such return.
    • The shipper accepts the condition that the shipment is being carried by FLIGHTGO EXPRESS from point of rendering only upto the address shown on this Waybill and in case this shipment has to be rerouting redirected returned for any reason whatsoever the shipper shall pay in advance all charges levied by FLIGHTGO EXPRESS for such returning / rerouting return as per the normal schedule of FLIGHTGO EXPRESS as also any octroi. State local taxes imports etc. applicable thereon FLIGHTGO EXPRESS will hold such.Shipments at Destination mentioned in the Waybill for maximum period of 10 days from the date of shipment Thereafter FLIGHTGO EXPRESS reserves the right to destroy this shipment without informing the shipper and the shipper indemnifies FLIGHTGO EXPRESS against of liability.
    • Packing of the material rendered for the shipment is the responsibility of the shipper including placement of such materials inside the containers supplied by FLIGHTGO EXPRESS if any not with standing any anything else stated in these terms and conditions.
    • All bookings that you make with FLIGHTGO EXPRESS  are on prepaid basis and no credit terms.
    • FLIGHTGO EXPRESS  has the right to hold or return your shipment if payment against same is not cleared.
    • The User is solely responsible for payment of all Duties, Taxes, Legal compliances applicable in destination country until or unless shipment is specifically booked in DDP mode at the time of booking. FLIGHTGO EXPRESS is in no way responsible for any of the charges imposed on Consignee in destination country.
    • Unless specified, all charges shall be exclusive of GST and other statutory taxes, as applicable, shall be levied on every Invoice.
    • The payment process would be considered to be complete only on receipt of full fees and all other charges (as payable) into FLIGHTGO EXPRESS’s designated bank account.
    • FLIGHTGO EXPRESS shall raise invoices for the Services and the freight amount thrice in a calendar month (on 10th, 20th and the end of the month). The invoices shall be mailed to customer as soon as invoice is raised.
    • In case of cancellation of a booking, payment of which was already received by FLIGHTGO EXPRESS, the payment shall be refunded within 7 working days after the request for refund is raised by customer.
    • FLIGHTGO EXPRESS has the right but not the obligation to open an inspect the shipment.
    • FLIGHTGO EXPRESS reserves the right to refuse shipment not conforming to these terms. and condition without assigning any reason whatsoever.
    • THE SHIPPER may if be so desires insure his shipments at his own costs.
    1. OCTROI
    • Any Octroi Sales Tax or Duties as may de applicable on this shipment will be payable by the consignee at the time of delivery of the shipment FLIGHTGO EXPRESS reserves the right of lien on any shipment till all its duties are paid in full in respect of freight octroi taxes and other charges.
    • Every shipment shall be charged by its CHARGEABLE weight as defined hereunder and not the actual weight the chargeable weight shall be higher or (a) the actual weight rounded of to the next higher half Kg. or One kg as per the rate category agreed to or (b) the volume weight similarly rounded of as in (a)above.
    • FLIGHTGO EXPRESS will have a lien on goods shipped for all freight charges Octroi Customs. States and local taxes advance or other charges of any kind arising out of transportation & warehousing Service hereunder and may refuse to surrender possession of Goods until all such charges are paid.
    • Further such charges are not paid to FLIGHTGO EXPRESS within 10 days than FLIGHTGO EXPRESS may store the goods at the defaulting shipper’s consignee’s own risk.
    • FLIGHTGO EXPRESS reserves its right to sell the goods by public auction. Tender private agreement or otherwise or even destroy the goods without prejudice to FLIGHTGO EXPRESS other legal remedies to indicated aforesaid are not paid by the shipper/consignee within 10 days except for restricted/Banned items of goods as indicate in Section 12 here in under.
    • FLIGHTGO EXPRESS does not carry any perishable goods. However in case of perishable goods FLIGHTGO EXPRESS shall have the right to dispose of or sale the goods immediately and without any the Shipper shall keep FLIGHTGO EXPRESS indemnified against all claims charges and expenses incurred by FLIGHTGO EXPRESS due to such perishable goods entering into the networking of FLIGHTGO EXPRESS.
    • Without prejudice to section 9 and section 10 the liability of FLIGHTGO EXPRESS for any loss and damage to the shipment (which terms shall include all document or presents consign through FLIGHTGO EXPRESS) shall be lowest of (a) US$ 100/- (b) the amount of loss or damage to the documents or parcel actually substained or (c) the actual value of the  Parcel as determined without regerated the commercial utility on special value to the shipper.
      • The actual value of a parcel (which term shall include any item of commercial value which is transported here under) shall be ascertained by reference to the cost by repair or replacement/sale or fair market value not exceeding the original cost of the article actually paid by the shipper subject to any within the over all limit of US$ 100/-
    • FLIGHTGO EXPRESS SHALL NOT BE LIABLE IN ANY EVENT FOR ANY OTHER DIRECT OR INDIRECT LOSS HOWSOEVER ARISING whether or not FLIGHTGO EXPRESS has knowledge that such damages night be incurred including but not limited to loss of income profits interest untility or loss of markets.
    • In particular FLIGHTGO EXPRESS will not be liable for any losses or a damage to the shipment or delay in picking up or delivering shipment if it is.
      • Due to acts of god force majeure occurrence of any cause responsibility beyond the control FLIGHTGO EXPRESS or loss damage caused through strikes not political and other disturbance such as fire accident of the vehicles carrying the goods explosions beyond out the control of FLIGHTGO EXPRESS for the goods that are carried by FLIGHTGO EXPRESS
      • Caused by
        • i) The act fault or commission of the shipper the consignee or any other party claiming an interest in the shipment (including violation of any terms or conditions there of) or any other person.
        • ii) Carriers such as Airlines or Airway not adhering to schedule for any reason whatsoever.
        • iii) Government official discharges of their official duties such as Customs/Taxation Octroi inspection etc.
        • iv) The nature of the shipment of any defecid’s characteristics vice thereof
        • v) Electrical of magnetic injury ensure of other such damages to photographic image or recording in any from.
    • The shipper indeminifies FLIGHTGO EXPRESS against loss damages penalties, auctions proceeding etc. that may be institued by any Government officials in discharges of their official duties such as Customs/Taxation/Octroi inspection etc.
    • Not with standing what is started above whillst FLIGHTGO EXPRESS will endeaour to excise its best efforts to provide expenditure delivery in accordance with its regular delivery FLIGHTGO EXPRESS WILL NOT UNDER ANY CIRCUMSTANCES WILL BE LIABLE FOR RESPONSIBLE FORDELAY IN PICK UP TRANSPORTATION OR DELIVERY of ANY SHIPMENT REGARDLESS OF CAUSE OF SUCHDELAYS.
    • No liability is assumed for any errors and/or omission in any information/date which 30 days of the shipment traveling under the Air Way Bill.
    1. CLAIMS
    • Any claim must be brought by the shipper and delivered in writing of the office FLIGHTGO EXPRESS nearest to the location at which the shipment is accepted within 15days of the date of such acceptance NO. Claims can be made against FLIGHTGO EXPRESS beyond this time limit.
    • No claim for loss damage will be entertained until all charged have been paid. The amount of any such claim will not be deducted from any transportation charges ownded to FLIGHTGO EXPRESS.
    • Except as per written agreement between shippers and FLIGHTGO EXPRESS.
      • a) Not permitted by law/rules/restrictions in force and
      • b) Any items notified by FLIGHTGO EXPRESS to be Restricted / Banned Dangerous/Prohibited item including share certificate and blank signes share transfer from.

    FLIGHTGO EXPRESS shall not be liable for any such shipment and the Shipper shall keep FLIGHTGO EXPRESS indemnified against all claims. Charges and Dengerous/prohibited items entering into the network of FLIGHTGO EXPRESS through the Shipper.

    • A detailed list of materials not accepted for carriage is available on request